Refund policy
Refund & Returns Policy
Last updated: 30 July 2026
At Echo Fragrances, every fragrance is carefully handmade and prepared to order. We want you to be completely satisfied with your purchase.
Returns
Due to hygiene and safety reasons, we cannot accept returns of opened, used or tested fragrance products unless they are faulty, damaged on arrival or supplied in error.
If your item is unopened, unused and in its original condition, please contact us within 14 days of receiving your order to discuss a return.
Customers are responsible for return postage costs unless the item is faulty or we have sent the wrong product.
Damaged, Faulty or Incorrect Orders
Please inspect your order as soon as it arrives.
If your order arrives damaged, faulty, leaking, or you receive the wrong item, please contact us within 48 hours of delivery and include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
We will review your claim and, where appropriate, offer a replacement, exchange or full refund.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to your original payment method within 5–10 working days.
Non-Returnable Items
The following items cannot be returned unless faulty:
- Opened fragrance bottles.
- Used fragrance products.
- Sample fragrances that have been opened or tested.
- Gift cards (if applicable).
Allergies & Skin Sensitivity
Customers are responsible for checking the ingredients and performing a patch test before use.
We recommend discontinuing use immediately if irritation occurs.
Cancellation
Orders may be cancelled before they have been dispatched. Once an order has been shipped, it can only be returned in accordance with this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us through the Contact page on our website or by email.
Thank you for supporting our small business.
Last updated: 30 July 2026
At Echo Fragrances, every fragrance is carefully handmade and prepared to order. We want you to be completely satisfied with your purchase.
Returns
Due to hygiene and safety reasons, we cannot accept returns of opened, used or tested fragrance products unless they are faulty, damaged on arrival or supplied in error.
If your item is unopened, unused and in its original condition, please contact us within 14 days of receiving your order to discuss a return.
Customers are responsible for return postage costs unless the item is faulty or we have sent the wrong product.
Damaged, Faulty or Incorrect Orders
Please inspect your order as soon as it arrives.
If your order arrives damaged, faulty, leaking, or you receive the wrong item, please contact us within 48 hours of delivery and include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
We will review your claim and, where appropriate, offer a replacement, exchange or full refund.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to your original payment method within 5–10 working days.
Non-Returnable Items
The following items cannot be returned unless faulty:
- Opened fragrance bottles.
- Used fragrance products.
- Sample fragrances that have been opened or tested.
- Gift cards (if applicable).
Allergies & Skin Sensitivity
Customers are responsible for checking the ingredients and performing a patch test before use.
We recommend discontinuing use immediately if irritation occurs.
Cancellation
Orders may be cancelled before they have been dispatched. Once an order has been shipped, it can only be returned in accordance with this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us through the Contact page on our website or by email.
Thank you for supporting our small business.